ABOUT ME

I am a hardworking, motivated, and ambitious individual with outstanding customer service skills. I am passionate to begin a career in IT and so undertook a study programme to prepare me for the IT sector, with exposure to Cloud Computing.

I recently graduated from a Cloud Engineer Programme specialising in troubleshooting hardware and software issues through a series of courses, practical work, and official certifications.

I built this page as part of the Azure Resume Challenge.

oluwoleokanlawon91@gmail.com

oluwolecloud49@outlook.com

Certifications

Azure Fundamentals AZ900

May 2024

Visit Microsoft certification

CompTIA A+ Core 1 & 2

March 2024

Visit CompTIA certification

Cloud Engineer Programme, IT Certify

July 2023 - 2024

The Cloud Engineer Programme focused on preparing me for the IT Support sector with exposure to Cloud Computing through a series of intense courses and practical application. Courses studied included: CompTIA IT Fundamentals, CompTIA A+, CompTIA Network+, CompTIA Cloud+, ITIL Foundation, MCSA Microsoft Windows 10, CompTIA Linux+, Cloud Computing Security Knowledge, Microsoft Azure and Amazon Web Services.

  • Installing, Configuring & migrating Windows 10 Operating Systems
  • Configuring Security systems & Windows firewall
  • Troubleshooting common system and cloud problems
  • Configuring and managing printers, configuring mobile devices
  • Configure, manage, and maintain essential network devices
  • Design and implementing a functional network
  • Active Directory – unlocking user accounts, resetting passwords, searching users
  • Implement network security, standards, and protocols
System Experience

Windows desktop systems, install, patching, troubleshooting, hardware replacement Extensive experience with the Microsoft Office suite.Thorough understanding of computer, networking and security concepts Working knowledge of Windows 10, Active Directory, PowerShell, Remote Access/Desktop and VMware. Knowledge of many programming languages including C, C++, Python, Java, HTML, CSS, JavaScript, SQL, jQuery, and .NET.

Camden Council, UK

April 2023

  • Customers Confidentiality
  • Complaint Handling & Technique
  • Information Handling

Essex University, Colchester

July 2014

BA(Hons) Business & Management. In my degree programme I explored how businesses are created and grow. Understand organisational behaviour, management structures, supply chains, accounting and finance and how to manage innovation and new technologies within a business.

Work

Camden Council

Concessionary Travel Case Officer • July 2007 - Present

    • Comprehensive understanding of travel and transport concessions and associated statutory and local eligibility criteria associated with each scheme.
    • Monitor, review and report on the outcomes of assessments against local and national policy and legislation.
    • To deliver a sensitive, customer focused advice and support to service in relation to accessible transport and independent travel.
    • To utilise a range of information and communication technologies to process confidential and medically sensitive customer information.
    • Prioritise conflicting demands to meet the requirements of the service and to adhere to performance targets and Council standards.
    • Team work and providing support and cover for staff absence and training.

Westminster City Council

Housing Officer • September 2006 - June 2007

    • Setting rents, administering their collection and developing policies to deal with and minimize arrears.
    • Processing applications for housing improvements and repairs and communicating outcomes to tenants.
    • Dealing with breaches of tenancy and leasehold agreements which could culminate in carrying out evictions.

St Giles Hotel

Night Auditor • OCtober 2003- August 2006

    • Verify and balance entries and keep records of financial transactions reported by various hotel departments during the day.
    • Check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
    • Manage check-in, check-out, reservations, responding to guest complaints, coordinating housekeeping requests, and handling any emergencies that may arise.